To make an appointment please telephone the practice during our opening hours. We will advise you of appointments available and choice of healthcare professional (i.e. doctor, nurse, pharmacist, healthcare assistant). All appointments can be booked via telephone, via email or at the reception desk.
Patients can also book appointments online by using the NHS Wales app. This is done through your mobile phone. It may ask you for our practice code which is W93061.
Care Navigation: What does it mean for you?
Receptionists are now being trained as "Care Navigators" with the support of your GPs.
Care Navigation ensures you receive care from the most appropriate professional - not all requests need a GP appointment.
All patients will be politely and confidentially asked the reason for their appointment request. If you have symptoms that are better suited to care from other organisations, community based services or surgery team members, the Care Navigator will give you the choice to access these instead.
These could include:
Care Navigators understand, that what you tell them may still mean you need to see a GP. Care Navigators will never make clinical decisions about you! Please be patient with Care Navigators - the best way to get you the most appropriate support is by asking you specific questions.
| Monday | 08.30 - 11.00 | & | 14.00 - 17.00 |
| Tuesday | 08.30 - 11.00 | & | 14.00 - 17.30 |
| Wednesday | 08.30 - 11.00 | & | 14.00 - 17.00 |
| Thursday | 08.30 - 11.00 | & | 14.00 - 17.00 |
| Friday | 08.30 - 11.00 | & | 14.00 - 17.00 |
| Monday | 08.30 - 12.30 | & | 14.00 - 17.30 |
| Tuesday | 08.30 - 12.30 | & | 14.00 - 17.30 |
| Wednesday | 08.30 - 12.30 | & | 14.00 - 17.30 |
| Thursday | 08.30 - 12.30 | & | 14.00 - 17.30 |
| Friday | 08.30 - 12.30 | & | 14.00 - 17.30 |
This gives patients access to an appropriate clinician, within 24 hours, for urgent conditions. Urgent triage appointments are bookable by contacting the surgery by telephone preferably between 08:00 and 10:00 if you feel you have an urgent condition that cannot wait for a routine appointment.
You will be asked a few questions by our trained reception team to enable them to care navigate you to the most appropriate channel of support for your condition.
Following care navigation, you will be sign-posted to an appropriate service or offered an appointment with a Clinician on the same day. You will be sent a link to your mobile phone, to provide further information on your urgent medical concern. Please complete and return to us if you are able to do so.
Only the urgent topic will be dealt with at this type of consultation. If you would like to discuss something that is not an emergency for that day, please make a routine appointment.
Requests for visits should be made before 10.00am on the same day by contacting the surgery. The Health Professional on duty will decide what is appropriate.
This service covers only terminally ill, housebound and elderly (frail and limited mobility).
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
We have a texting service which allows you to receive confirmation and reminders about your appointments. However, these are only sent if you have a routine appointment booked with a GP or surgery pharmacist.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Please attend your appointment on time, if you are late you may not be seen. If you are not seen we will make you another appointment.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
