Appointments

Making a routine appointment

To make an appointment, please speak to the Receptionist or telephone the practice. We will then advise you of appointments available and choice of Healthcare Professional. i.e. Doctor, Nurse, Healthcare Assistant. Patients can also book appointments online by using 'My Health Online'.

Morning Access to Same day Appointments

This gives patients access to an appropriate clinician, within 24 hours, for urgent conditions. Same day appointments are bookable by contacting the surgery by telephone between 8.00am and 10.00am if you feel you have an urgent condition that cannot wait for a routine appointment. Please be prepared to give brief details of the reason why you are calling.

Please note that with effect from November 2018 we will be introducing a nurse triage system when patients will be allocated an appointment with a triage nurse who will assess your symptoms/concerns. Treatment will then be provided either by the nurse or one of the doctors. This will ensure each patient always sees the most appropriate clinician within an appropriate period of time.

Doctors Booked Appointment Times

Monday 8.30am - 11.00am 2.00pm - 5.50pm
Tuesday 8.30am - 12.30pm 2.30pm - 6.50pm
Wednesday 8.30am - 11.00am 2.00pm - 5.50pm
Thursday 8.30am - 11.00am 2.00pm - 5.50pm
Friday 7.30am - 11.00am 1.00pm - 5.50pm

Nurse/Health Care Assistant Appointment Times

Monday 8.30am - 12.30pm 2.00pm - 5.30pm
Tuesday 8.30am - 12.30pm 2.00pm - 6.45pm
Wednesday 8.30am - 12.30pm 2.00pm - 5.30pm
Thursday 8.30am - 12.30pm 2.00pm - 5.30pm
Friday 7.30am - 12.30pm 2.00pm - 5.30pm

Registering as a Patient and Practice Area

Registering as a patient:

Please speak to the Receptionist, who will inform you about the Practice and advise on completion and submission of forms.

If you wish to register or see a preferred practitioner, please also let our staff know at the time of registering or booking an appointment.

Practice Area:

Bassaleg, Rhiwderin and part of Rogerstone. If you have any uncertainties about our practice area, please contact the surgery for advice.

Practice Area

Patient Information:

The practice does not discriminate on the grounds of: Race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.

Request for Home Visit

Requests for visits should be made before 10.00am on the same day by contacting the surgery. The Health Professional on duty will decide what is appropriate.

This service normally covers only terminally ill, housebound and elderly (frail and limited mobility).

Out of Hours Emergency

If you become unwell when the surgery is closed and feel it may not be safe to wait until the surgery re-opens, please telephone 01633 890800. The answer-phone at the practice will give you the emergency telephone number of the out of hours service (Gwent Urgent Primary Care Services).

Repeat Prescriptions

Patients can obtain repeat medication authorised by the doctor by completing a repeat slip. NO TELEPHONE REQUESTS WILL BE ACCEPTED.

The request slip can be deposited in the mailbox which is sited in reception, when the surgery is closed there is a mailbox sited on the gate. For information on collection and delivery services, please speak to the receptionist or your local pharmacist. If you require your prescription to be returned by post, please attach a stamped addressed envelope to your repeat slip.

Excluding weekends and Bank Holidays, repeat prescriptions are available the day after the request, from 2.00pm Monday to Friday.

Access for Disabled Patients

One disabled parking space is available outside the Main Entrance. There is also a permanent disabled ramp present.